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The transport of your parcel

Packages are usually shipped within 48 hours of receipt of your payment. The standard shipping method is the direct supply by our care.

Shipping charges include packaging, handling and transportation costs. They can contain a fixed part and a variable part based on the price or the weight of your order. We recommend that you gather your purchases in a single command. We cannot combine two separate orders and you must pay the charges for each of them.

Your parcel is shipped at your own risk, a particular care is given to the packages containing fragile products.

Reception of the products

You are required to check the condition of the packaging, the number and the content of the packages, as well as the condition of the goods at delivery.

For any anomaly concerning the delivery
Damage - Produced missing compared to command - damaged packaging - broken product...
It is essential to perform successively the two following:
(1) Include specific reservations on the document of discharge in the presence of the delivery man,
(2) Confirm these reserves in two days by registered letter to the carrier with a copy to our services.